Free Online Design Course for Leveraging Analytics for Designing Customer Experience
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Learning Objectives
1. Importance of Emotional Design in Client Retention
Exploring how emotional design enhances customer experience, leading to improved client retention and loyalty.
2. Personalized Approach to Website Presentation
Implementing personalized and casual content presentation on websites to create a welcoming user experience, as demonstrated by Airbnb.
3. Cultural Variations in Interpretation of "Water Shame"
Highlighting the different meanings and interpretations of the term "water shame" in South Asian and Western cultures.
4. Tailoring Digital Interfaces for Different Age Groups
Customizing digital interfaces for children with warm colors and sensory stimulation, compared to adults who prefer straightforward and efficient designs.
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Who's it for
Designers
User Experience (UX) Researchers
Product Managers
Customer Service Professionals
Entrepreneurial Designers
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Vatsal mehta